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Live Mobile Chat

Heartland Bank, a division of German American Bank customer service excellence in the palm of your hand.

Our Customer Care team is just a tap away.

With Live Chat in our mobile banking app, you've got our Customer Care team literally in the palm of your hand. Use it to chat securely with our live agents for help with everything from check orders to setting up your check card for travel. We're committed to Customer Service Excellence whether you're in our offices or on the go.

Live Chat with us six days a week during these hours:

Monday - Thursday 8:00am - 6:00pm EST
Friday 8:00am - 6:30pm EST
Saturday 8:00am - 1:00pm EST

Follow these steps or watch the video to get started.

  1. Sign in to your Heartland Bank, a division of German American Bank mobile banking app.
  2. Click the …More icon at the bottom right of your screen.
  3. Choose Support in the top menu to access Live Chat and be connected to an agent.

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