Stronger Together

Over the system conversion weekend, we will update the online and mobile banking platforms.  As shown in the timeline above, online and mobile banking will not be accessible to you starting at 5:00 P.M. on Friday, April 11 to 8:00 A.M. on Monday, April 14. On April 14, visit heartland.bank to log in using your current log in. Please notice the new menu bar experience. You will not have access to your past account transaction or statement history, yet can access this information by using the “Online Banking-View Only” log in which will be located in the “Sign In” button on heartland.bank on April 14.  Before Friday, April 11, at 5:00 P.M., you can also download any account transaction or statement history from your current online banking site.

Mobile banking will not be accessible to you starting at 5:00 P.M. on Friday, April 11 to 8:00 A.M. on Monday, April 14. On Monday, April 14, you need to start using the new Heartland Bank mobile banking app and log in using your current credentials. Please notice the new menu bar experience. You can download the updated app now, so you are prepared for the 14^th, yet keep using your current Heartland Bank mobile banking app through 5:00 P.M. on Friday, April 11. You will not have access to your past account transaction or statement history, yet can access this information by using the “Online Banking-View Only” log in which will be located in the “Sign In” button on heartland.bank on April 14. Before Friday, April 11, at 5:00 P.M., you can also download any account transaction or statement history from your current online banking site. 

If you use Bill Pay, be aware that it will not be available from 4:00 P.M. on Thursday, April 10 through 8:00 A.M. on Monday, April 14. Although you cannot initiate any payments during this time, all bills you have scheduled and/or set as recurring payments will be paid and continued as you set.

You will receive communication from Heartland Bank, and at times, directly from German American Bank. Also, some application links, like online loan applications, will be branded German American Bank. Communications coming from, and services offered through, Heartland Bank and German American Bank are valid and safe to review and utilize.

Note: As always, be on alert for any fraudulent communication that appears to be sent from Heartland Bank or German American Bank. Never share your personal information such as account number, social security number, personal identification number (PIN), etc. If you are unsure about a communication appearing to come from our organization or are concerned you are a target of a fraud attempt, call us directly at (800)697-0049.

• ACH Transactions - Effective April 14, cut-off times are as follows: 10:00 AM, 1:30 PM, and 5:00 PM. The 5:00 PM cut-off will be next day processing. All same day files must be authorized by 1:30 PM.
• Wire Transactions - Wire transfer cut-off time is 4:00 PM starting April 14.
• Remote Deposit Capture - Starting April 14, same day cut-off time will be 6:00 PM.
• Positive Pay - Cut-off time remaining at 1:00 PM.

There will be no changes in your paper statements or eStatements preference. Your statement may arrive at a slightly different time of the month after April 14.

Your loan account number(s) will not change. Continue to make your loan payments and use your Home Equity Line of Credit (HELOC) checks as you usually do. For ultimate convenience, you can manage your loan within online and mobile banking services. Starting on April 14 you may also make one-time payments or establish recurring payments on the refreshed heartland.bank website by visiting heartland.bank/make-a-loan-payment.

Starting Monday, April 14, if you use an incoming wire transfer service, you will need to provide the following information to the originator to use

• Receiving Bank: German American Bank

• Receiving ABA number: 083904563

• Beneficiary name, address and account number:

• If the beneficiary will need further handling instructions, those should be provided to the sending bank as well, such as “for final credit to,” “payment on invoice number,” or “credit account number,” etc.

• International SWIFT code: GEAEUS31XXX

Your accounts and services will transition to Heartland Bank, a division of German American Bank on Monday, April 14.  Please refer to your Stronger Together Packet for complete details. If you have questions, we are happy to help. Please stop by a Heartland Bank office or call us at (800)697-0049.

Continue using your Heartland Bank Credit Card as normal. As your expiration date approaches, we will reissue your card with an updated expiration date, as usual.

Starting on April 14, you will have access to over 55,000 Allpoint ATMs. Allpoint ATMs will replace MoneyPass as your fee-free ATM network nationwide. You can also use any ATM owned by German American Bank, including Heartland Bank, a division of German American Bank, located throughout Ohio, Kentucky and Indiana fee free.